FOR LAW FIRM HR, TALENT & OPERATIONAL LEADERS

Employee Net Promoter Score (eNPS)

Use employee feedback to understand the experience of working at your firm.

For HR and talent leaders, managing partners, and operational leaders looking for a structured way to listen to employees and inform workplace improvements.

  • Explore employee satisfaction and loyalty.
  • Identify strengths and areas of concern.
  • Use feedback to inform meaningful improvements.

Get the guide ↓

Preview of Employee Net Promoter Score (eNPS)

LAW FIRM GUIDE

What you’ll take away.

Use employee feedback to understand the experience of working at your firm.

01

Listen to your people.

Use eNPS as a starting point for understanding how employees feel about the firm.

02

Surface strengths and gaps.

Look for patterns that deserve a closer conversation about the employee experience.

03

Connect feedback with action.

Consider how findings can inform targeted improvements and support a more engaging workplace.

04

Apply a law firm lens.

Use guidance tailored to the dynamics and working environment of law firms.

YOUR NEXT STEP

Get the guide.

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Yuliya LaRoe, founder and CEO of LeadWise Group

MEET THE GUIDE’S AUTHOR

Yuliya LaRoe, JD, MBA, PCC

Founder & CEO, LeadWise Group
Law Firm Consultant, Trainer & Coach

Yuliya helps law firms develop partners who can lead with greater impact, manage people and practices more effectively, and grow stronger businesses. For nearly 15 years, she has advised, coached, and trained more than 5,000 lawyers and firm leaders at AmLaw 100 and 200 firms worldwide.

Before founding LeadWise, Yuliya practiced law at an AmLaw 100 firm for nearly a decade, first as a litigator and later in an international advisory practice. She brings that firsthand understanding of law firm life to the transition from accomplished lawyer to partner, leader, and owner.

She holds a JD from USC School of Law and an MBA from Boston University, and is an International Coaching Federation Professional Certified Coach. Her expertise has been featured by the ABA, NALP, PDC, LMA, ALM, Law Practice Today, and Attorney at Work.

Her approach connects leadership, people and practice management, and business development with the responsibilities lawyers and firm leaders carry in daily practice.

Read Yuliya’s full biography ↗

PUT THE IDEAS INTO PRACTICE

Bring the ideas into your firm’s everyday work.

Explore training, coaching, and facilitation that connect leadership and management ideas with the people and practices you lead.